ONLINE SHOP | RETURNS
You can return any item for a refund, or you can exchange it for a different size within 15 days of receiving your original order. All you have to do is to keep in touch with us by e-email to firstname.lastname@example.org . Before you return your item please make sure they are unused, in their original packaging and in a saleable condition, with any labels and tags still attached.
R E T U R N I N S T R U C T I O N S
It is important that this is sent back to us so pop it in the package and post to our official worldwide distribution centre in Europe:
1 Tsar Simeon street
The cost of returning the goods to us is your responsibility.
If the item is incorrect or faulty and you need to return it we will refund your postage costs on receipt of the item.
The goods are your responsibility until they reach us here, so make sure it’s packed up properly and can’t get damaged on the way! We recommend you select a tracked service and please retain shipping proof incase there are any issues with the post. Lost parcels can only be refunded with proof of postage.
The original shipping charges are non-refundable unless the goods are damaged or incorrect.
R E T U R N P R O C E S S I N G
We aim to process all returns as quickly as possible. Please ensure you include the packing slip in the package. Within this information we cannot process your return.Once we have received your package, your return should be processed within 7 working days. We'll send you an email to let you know once we've processed your return with the details of any refunds and exchanged items. After you have received your email please allow up to 10 working days for the money to appear in your account. Please note that your bank may require additional days to process and post this transaction to your account once they have received the information from us. Original shipping charges are non-refundable.
E X C H A N G E S
You can return an item for an exchange if you would like a different size of the same item. If you want a different item, then you'll need to return the unwanted item for a refund and place a new order.We aim to process all exchanges as quickly as possible. Once we have received your package, your return should be processed within 7 working days. We'll send you an email to let you know once we've processed your return with the details of any refunds and exchanged items.
If the item you want to exchange is not available you will be automatically issued a refund instead. We will have to charge additional p&p on all exchanges to be sent back out. You will notified by email on the best way to pay this.
Please be assured that we will endeavour to process all exchanges as quickly as possible but at busy periods it may take a little longer.